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Online Apprentice Training Survey
Name*
Company
Email*
Number of Field Technicians
1-5
6-15
16-30
31-75
75+
Primary service focus: (check all that apply)
Residential HVAC
Light Commercial
Commercial HVAC
Refrigeration
Biggest challenges with new or early-career technicians:
Weak fundamentals
Electrical troubleshooting
Refrigeration knowledge
Controls & sensors
Safety practices
Excessive callbacks
Long ramp-up time
Inconsistent training
High turnover
Average time for a new technician to become productive:
< 3 months
3–6 months
6–12 months
12+ months
Current training methods used:
Ride-along / shadowing
Senior tech mentoring
Manufacturer training
Trade school hires
Online training platforms
No formal program
Interest in a structured online apprentice / early-tech program:
Very interested
Somewhat interested
Neutral
Not interested
What outcomes would provide the most value to your company? (select up to 3)
Faster technician ramp-up
Fewer callbacks
Better troubleshooting accuracy
Standardized training across technicians
Reduced dependency on senior techs
Improved safety compliance
Higher technician retention
Skill gaps that most impact service performance today:
Electrical diagnostics
Refrigeration fundamentals
Reading wiring diagrams
Controls & sensors
Airflow & system setup
Troubleshooting process
Customer communication
Preferred training delivery format:
Self-paced online modules
Short video lessons (5–15 minutes)
Live virtual sessions
Hybrid (online + live sessions)
Would progress tracking and reporting be important?
Yes – required
Nice to have
Not necessary
Would assessments or skill verification be valuable?
Yes – required
Optional
Not necessary
Would a structured training program improve technician retention?
Yes
Somewhat
No
Unsure
Preferred pricing structure:
Per-technician license
Monthly company subscription
Annual company license
Per-course pricing
Reasonable annual investment per technician (with clear ROI):
Under $500
$500–$750
$750–$1,250
$1,250–$1,750
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