Survey | Coldtronics

Name*

Company

Email*

Number of Field Technicians

1-5

6-15

16-30

31-75

75+

Primary service focus: (check all that apply)

Residential HVAC

Light Commercial

Commercial HVAC

Refrigeration

Biggest challenges with new or early-career technicians:

Weak fundamentals

Electrical troubleshooting

Refrigeration knowledge

Controls & sensors

Safety practices

Excessive callbacks

Long ramp-up time

Inconsistent training

High turnover

Average time for a new technician to become productive:

< 3 months

3–6 months

6–12 months

12+ months

Current training methods used:

Ride-along / shadowing

Senior tech mentoring

Manufacturer training

Trade school hires

Online training platforms

No formal program

Interest in a structured online apprentice / early-tech program:

Very interested

Somewhat interested

Neutral

Not interested

What outcomes would provide the most value to your company? (select up to 3)

Faster technician ramp-up

Fewer callbacks

Better troubleshooting accuracy

Standardized training across technicians

Reduced dependency on senior techs

Improved safety compliance

Higher technician retention

Skill gaps that most impact service performance today:

Electrical diagnostics

Refrigeration fundamentals

Reading wiring diagrams

Controls & sensors

Airflow & system setup

Troubleshooting process

Customer communication

Preferred training delivery format:

Self-paced online modules

Short video lessons (5–15 minutes)

Live virtual sessions

Hybrid (online + live sessions)

Would progress tracking and reporting be important?

Yes – required

Nice to have

Not necessary

Would assessments or skill verification be valuable?

Yes – required

Optional

Not necessary

Would a structured training program improve technician retention?

Yes

Somewhat

No

Unsure

Preferred pricing structure:

Per-technician license

Monthly company subscription

Annual company license

Per-course pricing

Reasonable annual investment per technician (with clear ROI):

Under $500

$500–$750

$750–$1,250

$1,250–$1,750

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